Refund policy
Not convinced? No worries.
Not every product is a perfect match. If AOC doesn’t work for you, that’s okay. You’ve got 30 days from the moment it’s delivered to change your mind. Send it back, and we’ll refund you in full.
How it works
Try it out for up to 30 days. If it’s not what you expected, just send us an email at info@aoc25.com and we’ll send you a return label. Once we’ve received your product, we’ll issue the refund to your original payment method.
Why we do this
Because we care if this actually works for you. We’re not here to push products you don’t need. Just straightforward skincare - and a return policy that reflects that.
Issues
If anything arrives damaged or incorrect, let us know right away. We’ll fix it. Fast.
Non-returnable
We keep things flexible, but we can’t accept returns after 30 days. We have to draw the line somewhere. Products that are empty or heavily used can’t be refunded. And any free samples or promotional gifts are yours to keep.
Wrong item
We don’t swap products directly, but we’re happy to help you return the item and find the right one.
Refund
As soon as your return arrives and is checked, we’ll process the refund. It may take a few business days to appear in your account, depending on your bank. Still waiting after 10 days? Let us know, we’ll follow up.